mas68 Casino & Sportsbook Terms
We at mas68 operate a gaming and sportsbook platform accessible across Indonesia where local law permits. These terms set out the conditions under which we provide our services — account opening, deposits and withdrawals, game settlement, and dispute resolution. We encourage you to read them carefully before you join.
Our platform supports football markets (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet. All transactions are governed by the terms below.
This document outlines our account policy, payment terms, bonus conditions, and how we handle disputes. If you have questions about any section, our support team is available in English and Indonesian.
Account opening and eligibility on mas68
When you open an account on mas68, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing our services. We require your full name, date of birth, email address, and phone number. We verify this information against your payment method — if you deposit via BCA, your e-wallet account holder name must match your mas68 profile.
We reserve the right to request additional documentation to verify your identity. This may include a government-issued ID, proof of address, or bank statements. Verification typically completes within 1–2 business hours. We do not share your personal data with third parties except as required by law or to process your payments.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of mas68 comply with their own jurisdiction's law.
Deposits and withdrawals on mas68
We accept deposits through six e-wallet methods — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment — and four bank transfer channels: online payment, e-wallet, mobile banking, local payment virtual accounts. E-wallet deposits settle within minutes. Bank transfers settle same-day or next-business-day depending on your bank's processing window. We do not charge deposit fees; your full deposit amount reaches your account.
Withdrawals are processed back to your original payment method for security. You request a withdrawal from your account dashboard, and we verify the request against your account history and identity documents. Verification typically takes 1–2 business hours. Once verified, e-wallet withdrawals arrive within subject to verification. Bank withdrawals depend on your bank's settlement window — typically same-day or next-business-day. We do not charge withdrawal fees.
During holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), bank processing may extend by one business day. We notify you of holiday delays at checkout. Your daily withdrawal limit depends on your account tier — Standard, Silver, or Gold. Limits reset at midnight Jakarta time.
Game settlement and bonus terms
All game outcomes on mas68 are determined by certified random-number generators. Bets settle instantly — your account balance updates within seconds of the outcome. We do not offer fixed bonus amounts. Any promotional offer we advertise is described generically (e.g., "an attractive welcome offer" or "a new-customer bonus") and is subject to terms we publish at the time of the promotion.
Bonuses, if offered, are credited to your account and may be subject to playthrough requirements. We specify these requirements clearly when you claim a bonus. Bonuses cannot be withdrawn as cash; they can only be used to place bets. If you withdraw your account balance before meeting playthrough requirements, any unclaimed bonus is forfeited.
Key points
- All bets settle instantly based on certified RNG outcomes
- Bonuses are subject to playthrough requirements and cannot be withdrawn as cash
- We do not publish exact odds or guaranteed payouts in advance
- Account balance updates reflect all settled bets and processed withdrawals
Dispute resolution and complaints
If you believe a bet was settled incorrectly or you have a complaint about our service, contact our support team. We investigate disputes within 5 business days and respond with our findings. If we find an error, we correct your account balance immediately. If we find no error, we explain our settlement logic in detail.
We maintain transaction records for all bets, deposits, and withdrawals. You can access your transaction history from your account dashboard. If you dispute a withdrawal or deposit, we can provide evidence of the transaction to your payment provider.
Players across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta have access to the same dispute process. Our support team operates in English and Indonesian. If you are not satisfied with our response, you may escalate your complaint to our compliance team.
Your responsibility and account security
You are responsible for keeping your account credentials confidential. We do not ask for your password via email or support chat. If you suspect unauthorized access to your account, contact us immediately. We will freeze your account and investigate.
You are responsible for verifying that your account information is accurate and up-to-date. If your name, address, or payment method changes, update your profile immediately. We may suspend your account if we detect inconsistencies between your profile and your payment method.
We encrypt all data transmitted between your device and our servers using industry-standard SSL protocols. Your payment information is stored securely and never shared with third parties except as required to process your transactions.
Jurisdiction and applicable law
We operate mas68 in compliance with applicable law in supported jurisdictions. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of mas68 comply with their own jurisdiction's regulations.
These terms are governed by the law of the jurisdiction in which you access mas68. Any dispute arising from these terms or your use of our platform will be resolved through our internal dispute process first. If you are not satisfied with our response, you may pursue further remedies available under your local law.
Changes to these terms
We may update these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of mas68 after we publish changes constitutes your acceptance of the updated terms. If you do not agree with any change, you may close your account.
Contact mas68
If you have questions about these terms or our policies, our support team is available in English and Indonesian. You can reach us through the support portal on your account dashboard. We respond to all inquiries within 24 business hours.
- Email support available in English and Indonesian
- Live chat during standard business hours
- Account dashboard for transaction history and dispute filing
- Typical response time: 24 business hours