mas68 FAQ

We do not charge fees on deposits or withdrawals. However, your payment provider may charge fees depending on your payment method. If you deposit via DANA, e-wallet, mobile banking, or local payment, most transfers are fee-free. If you deposit via online payment, e-wallet, mobile banking, local payment, or online payment, your bank may charge a transfer fee. These fees are set by your payment provider, not by mas68. We recommend checking your payment provider's fee schedule before depositing. When you request a withdrawal, we process it to your original payment method at no charge. Your payment provider may charge a fee to receive the funds into your account.

We support deposits across a range of amounts via all our payment methods. Minimum and maximum deposit amounts vary by payment method and account tier. Standard accounts have lower limits; Silver and Gold tiers unlock higher account preferences. e-wallet, mobile banking, local payment, and online payment typically support deposits starting from a small amount up to several million rupiah per transaction. e-wallet, mobile banking, local payment, online payment, and e-wallet support larger deposits depending on your bank's transfer limits. Your account dashboard displays the deposit range available for your account tier and payment method. If you need to deposit a larger amount, contact our support team to discuss account-tier upgrades.

We at mas68 cover major football leagues and tournaments. Our sportsbook includes Liga 1 (Indonesian domestic league), Piala Indonesia (Indonesian cup competition), Champions League, Premier League, and other international tournaments. We also list markets for MotoGP and badminton. Our live-dealer section offers blackjack, roulette, baccarat, and Dragon Tiger with multi-camera live studios. Our slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also cover esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Market availability varies by region and changes seasonally. Check our sportsbook or live-dealer section for current offerings.

We offer welcome bonuses to new account holders. Bonus terms vary and are subject to change. Typical bonus offers include a match on your first deposit, subject to terms and conditions. Any bonus offer comes with playthrough requirements — you must wager the bonus amount a certain number of times before you can withdraw it. Bonus funds are separate from your account balance and expire if not used within a specified period. We do not offer fixed bonus amounts; instead, we describe bonuses as "an attractive welcome offer" or "a new-customer deposit match". For current bonus terms, check your account dashboard or contact our support team. All bonuses are subject to our terms and conditions.

You can request deletion of your personal data by contacting our support team. Submit a written request via email or live chat stating that you wish to delete your account and associated data. We will verify your identity and process your request within 10 business days. Please note that we retain your activity data (betting history, transaction records) for a minimum of five years to comply with financial regulations. After five years, we delete your data unless we are required by law to retain it longer. Your request does not affect data we are legally required to keep. For details about what data we retain and why, refer to our privacy policy.

Our live chat support team is available during standard business hours in English and Indonesian. Typical availability is Monday through Friday, 9 AM to 6 PM (Jakarta time). Outside these hours, you can submit a support request via email and we will respond within 24 business hours. During major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, our support team may have limited availability. We will post holiday schedules on our website in advance. For urgent account issues outside business hours, email our support team and we will prioritize your request.